Responsible Gambling Policy

Purpose and commitment

Ffbet operates a responsible gambling program designed to protect players from harms associated with gambling. This policy establishes the standards, processes and resources by which Ffbet supports safe play, promotes awareness of problem gambling, and provides tools to maintain control over gambling activity. Gambling on Ffbet is entertainment; it should not be considered a source of income and players should wager only with funds they can afford to lose.

Scope and applicability

This policy applies to all customers accessing Ffbet services including casino, sports betting, live games and any other products offered by Ffbet. It governs self-exclusion, activity limits, cooling off measures and access to support services. The policy covers all accounts controlled by a single player and any dependent or linked accounts where permitted by law.

Definitions

• Problem gambling a pattern of gambling that causes financial, emotional or relational harm and interferes with daily life.
• Self-exclusion a formal request to restrict access to Ffbet for a defined period or permanently.
• Limits predefined caps on deposits, wagers or net losses within a specified time frame.
• Cooling off period a temporary pause on activity following a self-exclusion decision or limit change, during which reactivation is restricted.
• Adult verification the process to confirm that a customer is of legal age to gamble in the relevant jurisdiction.

Responsible gambling framework

Ffbet provides tools and resources to help players maintain control. These include adjustable betting, deposit and loss limits, timeouts, a dedicated safer gambling team, and access to neutral support organizations. The framework supports responsible play across all products and participation levels.

Self-exclusion and account closure

Users may self exclude from all Ffbet products or from specific product categories. Available durations are 1 day, 1 week, 1 month, 6 months or permanently. A permanent self exclusion prevents account reactivation. If self excluding from all products, login will be blocked for the duration of the exclusion period; if self excluding from a single product category, access to that category is blocked while other products remain accessible, subject to policy rules.

Self-exclusion procedure

To initiate self-exclusion you may access the Self-exclusion option through the account safety settings or contact the safety team. Upon submission, a 24 hour cooling off period applies during which you will not be able to place wagers in the affected product(s). After the cooling off period, you will receive a notification guiding you to extend the self-exclusion period if desired. If you select a permanent exclusion, the restriction remains in place regardless of subsequent attempts to log in. During any period of self-exclusion, Ffbet will not permit reactivation of the account for any reason and will implement measures to detect and block attempts to open new accounts.

Withdrawal of remaining balance

During a self-exclusion period you may request a withdrawal of any remaining balance by contacting the safety team. Withdrawals will be processed in accordance with standard financial procedures and any pending bonuses or promotions may be accounted for in accordance with applicable terms.

Gambling limits

Ffbet offers the following limits to promote responsible play. Limits may be set by the player and can be adjusted at any time, subject to a cooling off period before changes take effect:

• Deposit limits daily, weekly or monthly caps on funds that can be deposited into the account.
• Wager limits caps on the amount wagered within the chosen period.
• Loss limits caps on net losses within the chosen period, calculated after bonuses and promotions are considered.

Limits are applied to the selected account or profile and prevent further gambling once the limit is reached until the period ends. To set or modify limits, use the limits controller in the account safety area or contact the safety team for assistance.

Monitoring, enforcement and data handling

Ffbet monitors gambling activity to identify potential harm and to enforce self-exclusion and limit provisions. Attempts to bypass restrictions, create new accounts or circumvent controls may result in immediate account closure and loss of access to funds. Personal data used to administer this policy is processed in accordance with Ffbet privacy practices and the applicable data protection laws. Data will be retained only for as long as required to administer responsible gambling measures and to comply with legal obligations.

Reality checks and timeouts

Players may enable periodic reminders to monitor session length and expenditure. Reality checks can be configured to appear after defined intervals. The reminder offers the option to continue playing, review activity history or log out. Activation of a reality check does not constitute self-exclusion.

Underage protection and age verification

Ffbet prohibits access to gambling for individuals under the applicable legal age. The company conducts age verification as part of the account opening process and may request documents to confirm age. If underage play is discovered, all winnings will be canceled and accounts will be closed in accordance with law and internal policy. It is the responsibility of the customer to ensure that no other individuals under the age of 18 access the account where permitted by local law.

Support, help and external resources

If you believe you may have a gambling problem or need help to regain control, consider contacting independent organizations for confidential advice and support. Examples of organizations providing assistance include GamCare, Gamblers Anonymous and Gambling Therapy. These organizations offer guidance, counseling and practical tools to manage gambling habits. For immediate concerns regarding safety or self-exclusion, contact the Ffbet safer gambling team directly.

Cross operator safeguards

Where available and permitted by law, self-exclusion may be extended to other gambling operators through applicable registries or inter-operator agreements. If you participate in self-exclusion with Ffbet, you should consider a cross operator exclusion where supported by legal channels and personal circumstances.

Data protection and privacy

Ffbet collects and processes personal data to administer responsible gambling measures. Processing is conducted in accordance with the privacy policy and applicable data protection laws. Customers may exercise rights to access, rectify or delete their data in line with legal requirements.

Policy governance and updates

This Responsible Gambling Policy is reviewed at regular intervals and will be updated to reflect changes in law, regulation and best practice. The policy takes effect on the date of publication and applies to all customers from that point forward.

Contact and further information

For self-exclusion requests, limit adjustments or to report issues related to responsible gambling, contact the Ffbet safety team at safety at ffbet dot com or support at ffbet dot com. For general inquiries, contact customer support using the standard channels provided by Ffbet.